Marketing Services
Thousands of Clinics Compete for the Same Goals:
a) Attract More Western European Patients
b) Partner with Leading Medical Tourism Agencies
In a Market with Very Strong Competition,
We Make Sure You Stand Out and Succeed with Western European Patients
How we learned to turn your offer into a success
Flexible service delivery: We offer a range of consultancy services to suit your needs
On-Site Consultancy
Direct involvement at your location
Remote consultancy
Expert guidance online
Event Speaking
Insights and expertise shared at industry events
Global Medical Tourism Consultancy
Comprehensive services that blend all our offerings
6 Good Reasons to Choose DeBuren Group for Medical Tourism Consultancy
Exclusive Expertise: THE ONLY consultancy service specialising in Western European patients’ medical tourism, led by Dr. de Buren, a Swiss medical doctor with 33 years of experience in medicine and 17 years in medical tourism
Empowerment and Precision: We not only attract patients for you but also empower you to attract them independently, upholding Swiss values of precision, reliability, and performance.
Hands-On Approach: All recommended strategies and projects have been personally tested and implemented by us, ensuring practical, validated solutions.
Proven Track Record: Thousands of Western European patients successfully sent for treatment abroad, with endorsements from numerous hospitals, clinics, and medical practices since 2008.
Trusted Partnerships: Long-term collaborations and a commitment to providing thorough, reliable consultancy services.
Global Reach: Extensive experience across 6 countries on 3 continents, fluent in 6 languages, and adept at navigating the complexities of Western Europe and your local market.
Medical Tourism Seems Easy - Until You Try It!
Our expertise helps you tackle its common challenges and will save you time and a lot of money
Step into Your Customer’s Shoes
Transform the patient experience: Master the critical timing of each step in the medical tourism journey.
- Medical tourism is a chain of events that begins and ends in the patient’s home country
- Some processes, like the time from landing to reaching the hotel, must be swift
- Others, like consultations with the surgeon, require more time
- Learn what will set you apart in both medical and non-medical services (transfers, hotel, translation, etc.) for Western European patients
We’ll guide you through every stage of the patient experience, from the initial contact to long after they return home. Each phase can make or break your success—we’ll show you how to excel in all of them.
Culture is Key
Every Western European country has its unique cultural nuances. Understanding these can be the difference between success and failure.
Some examples where you’ll need to make it right:
- Although they speak the same language, a Swiss patient may highly value punctuality but dislike last-minute changes, while a French patient might be more flexible with schedules yet struggle with timeliness
- A German patient might expect a lot of explanations in writing while a Southern Europe country one might not read much of what you sent him and prefer a verbal exchange
Dutch patients prefer (very) direct communication, while Brits expect diplomatic interactions
We’ll help you navigate these cultural differences to better serve your patients.
Team and Time Management Training
In this training, we will cover essential aspects of team and time management specifically tailored for healthcare professionals. You’ll gain insights into efficient practices that will not only improve patient care but also enhance overall operational efficiency. Here’s what you can expect:
Clear Patient Contact Protocols
- We’ll guide you through determining the appropriate person of contact with the patient at each stage of the healthcare process. This ensures clarity and consistency, enhancing patient trust and care outcomes.
Response Times Across Regions
- Discover the importance of prompt communication and learn about the expected response times in different Western European countries.
- We’ll discuss regional differences and the impact these have on patient satisfaction and legal requirements.
Role Definition and Timing in Team Training
- Effective team management relies on everyone knowing their role and timing.
- We’ll show you how to train your team so that each member knows exactly what to do and when, ensuring smooth operation and reducing unnecessary delays.
Cross-Sector Efficiency Lessons
- The healthcare sector can learn a lot from other industries regarding efficiency and time management.
- We’ll introduce you to straightforward methods that have proven successful in other sectors, helping you save time and money without compromising on the quality of care.
Managing Complications
Complications are always feared. They put your reputation, your finances and potentially your licence at risk. But could they also present an opportunity?
- How do you efficiently prevent complications in medical tourism?
- What are the most common complications?
- How do you handle complications with Western Europe patients?
- How do you differentiate between a severe and a minor complication?
- Horror stories and what to learn from them?
- Can they become opportunities?
- How Western European physicians use complications of medical tourism to attack your reputation and how to answer?
What types of hospitals and doctors are most likely to face legal action, and how can you avoid legal consequences?
We’ll teach you how to manage these situations effectively, drawing on insights from other industries. You’ll discover important strategies to turn challenges into successes.
Finding the Right Partners
Whether you’re managing a large hospital or a small dental clinic, making the right HR choices is crucial:
- Who should manage patient relations, translate consultations, or handle difficult discussions about payment issues or dissatisfaction?
- Should you invest in a local office in Western Europe, manage everything remotely, or hire a local partner company to represent you?
- How can you avoid common issues with partners and employees in medical tourism?
We’ll share our insights to help you avoid common pitfalls that could harm your reputation
Finance in Medical tourism
Finance can make or break a company:
- How do you fairly distribute commissions for patient referrals?
- Adapting your commission payments to the market: how much is enough? How much is too much?
- How can you increase your profitability while improving the patient experience?
- What are the best practices?
We’ll guide you on how to structure your financial arrangements to maximise success, avoid common costly issues and save you a lot of money.
Avoiding legal issues
Legal issues can force you to invest a lot of time and money that could be better spent on something more productive, less expensive, and less daunting:
- How to protect yourself?
- Typical abuses and how to respond
- legal issues in your country but also in the patient’s country: what to know
We Make a Difference for You and Your Patients
Gain time, experience, more patients, and increased revenue with DeBuren Group services
With DeBuren Group Services
More Patients with Higher Satisfaction – Enhanced word-of-mouth and growing brand awareness.
Increased Revenue – Your investments pay off.
Peace of Mind – Anticipating and correcting typical medical issues, turning them into opportunities to improve team performance.
Without our services
Stagnating Patient Numbers – Average to low satisfaction.
Stagnating or Decreasing Revenue from Western Europe – Overwhelming costs; investments in promising markets must be abandoned.
Major Stress and Recurring Issues – Serious reputational risks with few solutions.
We are recognised medical tourism experts
Since 2008, we have tested and identified winning strategies
Your success is our success
